Frequently Asked Questions

Lavanta is a virtual operator using a contracted national mobile network infrastructure. Coverage and speed performance are those of the main network, reaching about 97% of the population.

Only a national ID card is needed. In the app you scan your ID card and do face verification. Foreign nationals need a passport or residence permit.

eSIM is a digital SIM embedded in the device. You can see support status with the device compatibility check in the app or the Add eSIM option in your phone's SIM manager menu.

There may be a short interruption of a few hours on porting day. Your eSIM takes effect as soon as porting completes. Porting generally takes one to three working days.

On prepaid plans, if auto-renewal is on the plan renews if your balance is sufficient; otherwise service pauses. You can turn auto-renewal off in the app. On postpaid lines extra use appears on the next bill.

No. When data spending abroad passes 500 TRY you are alerted by SMS and app notification; data stops until you approve. On prepaid lines you can never exceed your balance anyway.

Device offers depend on having a postpaid line. Flex offers up to 12-month instalments, Plus up to 24 and Max up to 36. Credit assessment is done digitally.

You can temporarily lock the line in the app or by calling 0850 555 30 30. A new eSIM/SIM is issued for the same number after ID verification. This is free of charge.

You can add up to three lines at the same address or tied to the same payer. An extra line is 249 TRY a month. You can set parental controls on children's lines.

You can change plans, buy extra data, view and pay bills, open support requests or complaints, change SIM and set spending limits.